ALEX CAMPBELL'S TUMBLELOG

On Saturday night I was reminded of this great email exchange I had with a Dell accounts person last year. Start reading from the bottom.

———Original Message———
From: Campbell, Alex
To: Anagha_[removed]@Dell.com
Subject: RE: Ogilvy Interactive Pty Ltd
Sent: Nov 14, 2008 3:10 PM

Hi Anagha,

Thank you for sending through these details. We can put this through today, however I’m afraid our bank has advised that the smallest amount we are allowed to transfer is $1.00. Therefore I suggest that we transfer $1.00 for your account, to settle the outstanding balance of $0.00.

However we would anticipate that you would provide us with a credit note for the amount of $1.00 in consideration of our extra payment.

Regards,

Alex

——-Original Message——-
From: Anagha_[removed]@Dell.com
Sent: Friday, 14 November 2008 2:34 PM
To: Campbell, Alex
Subject: Ogilvy Interactive Pty Ltd

Dear Alex,

Please find our banking details below for EFT. Would appreciate if you could please send me the copy of remittance advice once the payment is made so that I can get the payment allocated to the account.

DIRECT DEPOSIT. Our banking details are
BANK NAME: Citibank Limited
ACCOUNT NAME: Dell Australia Pty Limited
BSB NO: [removed]
ACCOUNT NO: [removed]

If you have any queries then please feel free to contact me.

Have a good weekend Alex !!

Regards,
Anagha.

——-Original Message——-
From: Campbell, Alex
Sent: Friday, November 14, 2008 2:29 PM
To: [removed], Anagha
Subject: RE: Message from DELL AUSTRALIA PTY LIMITED

Hi Anagha,

Ok, I understand. What’s the preferred payment method for this invoice? I’m not sure that American Express will process a $0.00 transaction but perhaps we can do a bank deposit or something.

Regards,

Alex

——-Original Message——-
From: Anagha_[removed]@Dell.com
Sent: Friday, 14 November 2008 2:28 PM
To: Campbell, Alex
Subject: RE: Message from DELL AUSTRALIA PTY LIMITED

Hi Alex,

The statement states overdue $0.00 because still the invoices are not due for payment they will be due only by the end of November 29th November and beyond that.

Apologies for the confusion but our automated system generates the statement and it will show the amount due only till the current date (invoice amount due till date ).

Regards,
Anagha.

——-Original Message——-
From: Campbell, Alex
Sent: Friday, November 14, 2008 2:12 PM
To: [removed], Anagha
Subject: RE: Message from DELL AUSTRALIA PTY LIMITED

Hi Anagha,

Could you please clarify exact what items were purchased to come to the total of $0.00 for that period? Our accounting department needs to know so they can reconcile.

Regards,

Alex

—————————————
Sent using BlackBerry

——-Original Message——-
From: Anagha_[removed]@Dell.com
Sent: Friday, 14 November 2008 2:09 PM
To: Campbell, AlexSubject: RE: Message from DELL AUSTRALIA PTY LIMITED

Hi Alex,

The statement states overdue $0.00 because still the invoices are not due for payment they will be due only by the end of November .

You may pay the below invoices at your convenience by 26th of November as we are closing our books by then.

If you have any queries then please do let me know about it.

Thanks for your help.

Kind Regards,
Anagha [removed]

“Note: For the protection and security of your Credit Card information, Dell requests that you DO NOT send any Credit Card information through either Email or Fax. If you need to provide these details please contact us on above mentioned numbers”

——-Original Message——-
From: Campbell, Alex
Sent: Friday, November 14, 2008 1:58 PM
To: [removed], Anagha
Subject: RE: Message from DELL AUSTRALIA PTY LIMITED

Hi Anagha,

Could you please advise if we need to pay the overdue balance of $0.00 today, or can this wait until next week?

Regards,

Alex

—————————————
Sent using BlackBerry

——-Original Message——-
From: anagha_[removed]@dell.com
Sent: Wednesday, 12 November 2008 6:10 PM
To: Campbell, Alex
Subject: Message from DELL AUSTRALIA PTY LIMITED

DATE: Wednesday,November 12,2008 TIME: 15:10:24

TO: Alex Campbell
Ogilvy Interactive Pty Ltd

FROM: Anagha [removed]

Re: Account [removed]

Dear Alex,

Good day from Dell.

We thank you in advance for your urgency in attending to immediate payment of the overdue amount, namely $0.00 AUD and look forward to receiving payment for the remaining invoices as they become due.

We strive to develop relationships and add real value to our customers through communication and ownership. We will be pleased to manage any issues or requests you may have which could prevent timely payment of invoices. Your prompt response confirming the status of each invoice will give us the best opportunity to quickly address any concerns and deliver results to satisfy expectations.

Dell accepts the following methods of payment:-

1. CHEQUE. Please mail your payment with remittance advice to GPO BOX 4766, SYDNEY NSW 1044

2. DIRECT DEPOSIT. Our banking details are
BANK NAME: Citibank Limited
ACCOUNT NAME: Dell Australia Pty Limited
BSB NO: [removed]
ACCOUNT NO: [removed]

When paying by direct deposit please send a remittance advice either by email to au_remittance@dell.com or by facsimile to 02 8972 6000. This will ensure your payment is identified and applied without delay.

Sincerely,
Anagha [removed]
Credit Analyst
DELL AUSTRALIA PTY LIMITED